Representative, Customer Service Job Details | Bombardier Use of Cookies Bombardier uses cookies to optimize your experience on this site and to offer you services and communications tailored to your interests. You can either accept all cookies (preferences, statistics and marketing) by clicking “Accept all cookies”, reject all cookies by clicking “Reject all cookies”, or click “Cookie Settings” to set your preferences. For more information, visit our Cookie Policy . Cookie Settings Reject All Cookies Accept All Cookies Press Tab to Move to Skip to Content Link Skip to main content Why Bombardier Our Company Our Benefits Events Event details Hiring Process FAQ Application Assistance (USA) Technical Support Apply Now Engineering Operations Mechanics and Technicians Procurement & Supply Chain Information Technology Business, Legal & Finance Internships & New Graduate Programs Language Deutsch (Deutschland) English (United States) Español (México) Français (Canada) Sign In Employee Login Why Bombardier Our Company Our Benefits Events Event details Hiring Process FAQ Application Assistance (USA) Technical Support Apply Now Engineering Operations Mechanics and Technicians Procurement & Supply Chain Information Technology Business, Legal & Finance Internships & New Graduate Programs Language Deutsch (Deutschland) English (United States) Español (México) Français (Canada) Sign In Employee Login Why Bombardier Our Company Our Benefits Events Event details Hiring Process FAQ Application Assistance (USA) Technical Support Apply Now Engineering Information Technology Aircraft Technicians, Quality, Methods, Pilots & Operations Procurement, Supply Chain & Logistic Business, Legal, Finance & HR/Training Sales, Marketing & Communications Strategy & Business Development Aircraft Scheduling & Planning, Aircraft Support Customer Support Management & Leadership Internships & New Graduate Programs Language Deutsch (Deutschland) English (United States) Español (México) Français (Canada) Sign In Employee Login Search by Keyword Search by Location   Clear Select how often (in days) to receive an alert: Create Alert × Select how often (in days) to receive an alert: Representative, Customer Service Apply now » Date: Jun 17, 2025 Location: Dorval, Québec, CA, H4S 1Y9 Company: Bombardier When applicable, Bombardier promotes flexible and hybrid work policies.  Why join us?   At Bombardier, we design, build and maintain the world’s peak-performing aircraft for the world’s most discerning people and businesses, governments and militaries. We have been successful in setting the highest standards by putting our people at the heart of it all, and defining excellence, together.   Working at Bombardier means operating at the highest level. Every day, you are part of a team that delivers superior experiences and products, pushing the boundaries of what's possible in our industry and beyond. By prioritizing employee growth and development, we empower everyone to reach their full potential on their own terms, because the best work happens when you are free to be yourself and share your unique expertise.    Bombardier’s Benefits Program   With our employees’ well-being top of mind, we offer a comprehensive and competitive Benefits Program, which includes the following:  Insurance plans ( Dental, medical, life insurance, disability, and more)  Competitive base salary  Retirement savings plan  Employee Assistance Program   Tele Health Program  What are your contributions to the team? In this pivotal role, you’ll be the first point of contact for our valued customers. Your mission? Fielding calls, handling inquiries, and processing orders with precision and efficiency. Whether it’s a spare part request or an aftermarket query, you’ll be the go-to problem solver. Customer-Centric Excellence •    Account Management: Take charge of customer accounts, ensuring top-tier service and satisfaction. •    Invoice Resolution: Dive into the details of transactions, ensuring seamless processes. •    Targets and KPIs: Exceed expectations in output quality and customer satisfaction. •    Brand Ambassadorship: Every interaction is an opportunity to showcase Bombardier’s brand. This position is a 24/7 schedule operations environment, and you are to be ready to work on different shifts and during holidays. How to thrive in this role? Skills, knowledge & experience : •    Education: A college degree in business administration, hospitality, or a relevant technical field. •    Experience: 2-4 years of customer service experience (call center experience is a plus). •    Tech Proficiency: Strong computer skills and familiarity with current technology. •    Language Skills: Excellent command of the English language (both written and spoken).  Functional French is also required. •    Adaptability: Thrive in a changing environment. •    Customer Focus: Deliver impactful experiences consistently. •    Team Player: Collaboration is your strength. •    Aerospace Insight: After-sales customer service experience (preferred). •    Tech Toolbox: Familiarity with Bombardier’s software tools (SAP, Zendesk, Salesforce, etc.) is advantageous. Please note: You don’t need all the skills, knowledge, and experience listed for this position! We’re not looking for the perfect candidate, we’re looking for great talent and resourcefulness.   Bombardier is an equal opportunity employer and encourages persons of any race, religion, ethnicity, gender identity, sexual orientation, age, immigration status, disability or other applicable legally protected characteristics to apply.     Job  Representative, Customer Service Primary Location  Administrative Centre (CA) Organization  Aerospace Canada Shift  Day job Employee Status  Regular Requisition   7617  Representative, Customer Service  Apply now » Find similar jobs: Customer Support Cookie Policy Cookie Consent Manager Trademarks Privacy Statement Privacy CCPA Privacy - Mexico View All Jobs Top Jobs © Bombardier 2024 × Cookie Consent Manager Cookie Settings When you visit any website, it may store or retrieve information on your browser, mostly in the form of cookies. Because we respect your right to privacy, you can choose not to allow some types of cookies. 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