Enterprise Desktop Support Engineer Enterprise Desktop Support Engineer Lemgo, Germany Responsibilities Installation and configuration of hardware and software, onsite or remote Problem treatment, Troubleshooting and analysis in hardware and software related topics Replacement of hardware components Maintenance and repair of different types of hardware (PC, Laptop, Printer, Scanner) Hands on support for network operations team and system management team in case of onsite activities Ticket handling within a ticket system Installation, enrollment, and troubleshooting of Intune for mobile device management Collaboration in IT projects to enhance internal IT platforms Provide IT support for shopfloor systems, label printers, and industrial devices Skills & Experience We encourage you to apply even if you do not meet all the requirements. Your motivation and potential matter more than perfection. Strong knowledge of Microsoft Windows OS and Office Suite Basic understanding of server operating systems and network fundamentals Familiarity with ticketing systems and ITIL processes Good command of English (written and spoken) Advantageous: SAP basics, mobile device management Flexible and adaptable in dynamic environments Reliable, responsible, and customer-oriented Strong problem-solving skills and team spirit Willingness to travel occasionally What we offer Comprehensive training and development opportunities: Access to a wide range of training programs to promote personal and professional growth. Job Bike Program: An initiative that allows employees to lease a bicycle for commuting and personal use. Employee Referral Bonus: A financial reward for employees who successfully recruit new colleagues for the company. Corporate Benefits: Exclusive discounts and special offers through our Corporate Benefits program. What matters to us We understand not only the power of the visible, but also the invisible. Like light, diversity is intangible, but it is perceptible. We value the uniqueness of every person and see this as a driver of innovation. Qualified applicants will be considered regardless of, for example, origin, skin color, gender, religion, age, sexual orientation, gender identity/expression or disability. As the contact person for this position, a great candidate experience is important to me! I will reach out to you within 7 days. Please inform me of any assistance you may need, so I can best support you throughout the hiring process. Talent Acquisition Partner Milos Mladenovic T +381 64 835 7708 Who we are At the Zumtobel Group, we are passionate about designing and producing light that empowers humans and brings architecture to life. We continuously push the boundaries in our search for perfection through timeless design, technical excellence and efficient performance. Through light, we create spaces that inspire. As we develop the next generation of lighting, we consider the wellbeing of people and nature. Our lighting is designed for our customers and their individual aspirations. We guide them into a new world of opportunities – as a group, and through all our individual brands, Thorn, Tridonic and Zumtobel. Learn more about our Group in our enlightening video - where WE LIVE LIGHT and thrive together! The result is a series of personal and authentic insights into our corporate culture - illustrated from different perspectives. Follow us: WE ARE PASSIONATE ABOUT LIGHT. We share a passion for light, creating aesthetic, functional, and sustainable lighting solutions that enhance quality of life. WE ARE EXCITED ABOUT CREATING INNOVATIVE LIGHTING SOLUTIONS FOR A SUSTAINABLE FUTURE. Sustainability and innovation drive everything we do — shaping a responsible, climate-neutral future. WE ARE INTERNATIONAL AND PERSONAL AT THE SAME TIME. While we have grown from a family business into a global organization, our collaborative spirit and familial culture remain integral to our identity. APPLY HERE